Source: The News-Enterprise
Hardin Memorial Health has been committed to improving patient care over the last few years.
Officials revealed its employee satisfaction is improving, according to results from a recent survey which highlighted Tuesday’s HMH Board of Trustees meeting.
In fact, 89 percent of employees said they would recommend Hardin Memorial to family and friends according to the 78-question survey, which was taken by 82 percent of hospital employees.
Dennis Johnson, hospital president and CEO, called this word-of-mouth ranking the highest seal of approval.
“We have incredible HMH team members who love what they do and working together and it shows,” Johnson said. “Although we still have much work to do, we have created a culture and a health system we all believe in and recommend.”
The survey is distributed annually through Press Ganey, an industry leader among health-care advisers, which questions more than 1 million health-services employees nationwide.
The survey responses create an understanding of employees’ overall commitment to their jobs and their perception of the health care system.
All hospital employees — clinical and non-clinical — were sent the survey by email.
Hardin Memorial Vice President and Chief Human Resources Officer Myra Covault shared details of the positive response.
“Ninety-one percent of employees said that HMH cares about its patients and demonstrates a commitment to provide safe, error-free care,” she said.
Covault added the survey results also indicate a strong sense of belonging amongst the workforce and a respect for leadership and management.
“That does not happen by accident,” she said. “HMH made a concerted effort to ensure each member of the team knows they are valued and we have developed opportunities to grow professionally.”
As with any survey, Covault said there always are opportunities for improvement and Hardin Memorial will take the findings and develop ways to further improve collaboration and communication.
Covault said being a top-ranked health-delivery system does not come easily in the tumultuous nature of the health care industry. She said Hardin Memorial cannot rest on its laurels.
“We have to be steadfast in our work to maintain this level of engagement,” Covault said. “We are so fortunate to have committed physicians, nurses, administrators and staff at all levels with a singular focus of taking care of patients.”
Kristy Gay of Press Ganey’s echoed Covault’s sentiments.
“Employee engagement is a proactive endeavor, but it’s well worth it,” she said. “Research tells us that engaged, confident employees, provide better patient care and a better patient experience, so HMH patients and the whole team should be pleased with these results.”